Payment policy – For groups between 1 and 9 guests we invite you to pay on the day via card, cash or instant EFT. If you prefer paying in advance, we can invoice you following you submission of the booking form (simply check the requisite box on the form). If you group is over 9, then we require a 50% deposit prior to booking, please connect with us directly for a quote and invoice.
Cancellation policy – For groups between 1 and 9 guests, we allow you to cancel at any time without penalty. Please, however, inform us as soon as conveniently possible so that we may be able to coordinate with all our guests and staff. For larger groups (>9) we charge a cancellation fee of 25% for any cancellation within 7 days of the launch date. Please also allow a week for any refund, particularly to international banks.
Ages – Children from 7 to 14 are allowed to participate with parental supervision. Young children (under 10) will require to stay in the cage unless personally guided by one of our expeditions outside of the cage.
Qualifications – No qualifications are needed. However, you need to be able to float comfortably in the water. If you have not breathed through a snorkel or worn a diving mask previously, please let us know on the morning, so that we can give you a quick lesson on this technique.
Shark guarantee – Sharks are guaranteed on this trip, unless other expressed by us in writing in advance. If no sharks are sighted, you are welcome to return for free or collect a full refund if you travels prevent you from returning.
Weather cancellations – We can only confirm workable conditions one day prior to any launch (due to unpredictable weather forecasts and conditions). As such, we reserve the right to cancel a launch if weather conditions do not allow. We will communicate with you to confirm your launch between 4 and 7pm the day before your scheduled launch. In case of a weather cancellation, we will freely reschedule you or cancel your booking.
Launch times – Launch times are variable due to conditions and tidal heights. Arrival times will be communicated directly to you following booking, however, arrival time will generally fall between 6h00 and 8h30am