Payment policy – For groups between 1 and 9 guests we invite you to pay on the day via card, cash or instant EFT. If you prefer paying in advance, we can invoice you following you submission of the booking form (simply check the requisite box on the form). If you group is over 9, then we require a 50% deposit prior to booking, please connect with us directly for a quote and invoice.
Cancellation policy – For groups between 1 and 9 guests, we allow you to cancel at any time without penalty. Please, however, inform us as soon as conveniently possible so that we may be able to coordinate with all our guests and staff. For larger groups (>9) we charge a cancellation fee of 25% for any cancellation within 7 days of the launch date. Please also allow a week for any refund, particularly to international banks.
Qualifications – All SCUBA Divers needs a minimum of an openwater certification and have logged dives in the past six months. The Shark SCUBA dive is a open water drift dive and only qualified and experienced SCUBA divers will be competent to participate. If unsure, please rather select the snorkel option, as this is equally as rewarding.
Shark guarantee – Sharks are guaranteed on this trip, unless other expressed by us in writing in advance. If no sharks are sighted, you are welcome to return for free or collect a full refund if you travels prevent you from returning.
Weather cancellations – We can only confirm workable conditions one day prior to any launch (due to unpredictable weather forecasts and conditions). As such, we reserve the right to cancel a launch if weather conditions do not allow. We will communicate with you to confirm your launch between 4 and 7pm the day before your scheduled launch. In case of a weather cancellation, we will freely reschedule you or cancel your booking.
Water visibility – If the guide deems water conditions unsafe (due to low water), then guests are welcome to enjoy a cage dive at the reduced rate of R1050pp. If the cage is not available, then the boat will return to land to freely reschedule your dive or offer a full refund.
Launch times – Launch times are variable due to conditions and tidal heights. Arrival times will be communicated directly to you following booking, however, arrival time will generally fall between 6h00 and 8h30am